Support
Questions, ideas, or something not working? Write to us. We read every message.
It helps to tell us your iPhone model and the app’s version (at the bottom of Settings).
Common questions
My partner’s entries don’t show up
Check that both phones are signed in to the same account (Settings, at the top) and online. Entries usually arrive within seconds.
Reminders don’t ring
Open the iPhone’s Settings → CuddleCozy → Notifications and turn on Allow Notifications. A Focus mode can also silence them.
I forgot my password
On the sign-in screen, tap “Forgot your password?” and we’ll email you a link to choose a new one.
Moving to a new phone
With an account, sign in on the new phone and your log comes back. Without an account, use Settings → Export as CSV on the old phone, then Settings → Import from CSV on the new one (an import adds entries and never deletes any).
Deleting your account and your data
In the app: Settings → tap your account at the top → Delete account. It deletes your account, your child’s profile and your log from our servers (backups included, within 30 days). Without an account, Settings → Erase everything on this phone removes it all from the phone.
Can’t open the app? Write to [email protected] from your account’s email address and we’ll delete it for you.
Not medical advice
CuddleCozy is a log and general information, not medical advice. If your baby may be seriously ill or in danger, call your local emergency number right away. Read the Disclaimer.